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Have you got a question about your account or would like further information on our pet insurance plans and policies?

Please don't hesitate to contact us using the form below, and we will strive to answer your enquiry as timely and best as possible.

Given Name/s

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Street Address

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Please enter at least one of these two fields: Phone/Mob or Email

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Type of Enquiry

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Ways to get in contact with us

Phone & email address	Postal address	Use the form above	National Relay Service	Users who don’t speak English
1300 738 225 info@petplan.com.au	Petcover Australia 1-3 Smolic Court Tullamarine VIC 3043 Australia	If you have a question, feedback or complaints please use the form above. Get started	NRS chat call users Make an NRS Chat call NRS captions call users Make an NRS captions call Voice relay users Call 1300 555 727 and then ask for 1300 738 225 TTY relay users Call 133677 and then ask for 1300 738 225	If you need an interpreter to talk to us, we will arrange one at the time of your call, via the Australian Governments Translating and Interpreting Service (TIS). Simply call us on 1300 738 225 and ask us for help in your preferred language.
			SMS relay users Call 0423 677 767

Dog & Cat Enquiries
Sales Hours

Mon – Fri 8:30am to 10.30pm (AEDT)

Sat 9.00am to 5.00pm (AEDT)

Sun 10.00am to 4.00pm (AEDT)

Equine Enquiries
Sales Hours

Mon – Fri 8:30am to 10.30pm (AEDT)

Sat 9.00am to 5.00pm (AEDT)

Sun 10.00am to 4.00pm (AEDT)

Customer Service, Claims, Accounts and Underwriting queries

Mon – Fri 8:30am to 5.00pm (AEDT)

Have you got a Question?

Or would you like further information on our insurance policies?

Contact our friendly and knowledgeable team today on 1300 738 225

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Petplan Australasia Pty Ltd. All rights reserved. ABN 64 069 468 542 AFSL No. 245663

Petplan Australasia Pty Ltd is the sole Administrator of the policies acting on behalf of the Insurer. Petplan® is a registered trade mark. Products sold under this trade mark in Australia are sold exclusively by Petplan under license from Pet Plan Ltd in England. The Insurer for the Petplan Australasia Pty Ltd Insurance Products is HDI Global Specialty SE -Australia (ABN 58 129 395 544, AFSL No. 458776). The advice on this website is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase the insurance policy, you should consider your personal circumstances and the relevant combined Financial Service Guide (FSG) and Product Disclosure Statement (PDS) available on this website.

Policies purchased prior to 4 April 2017 may still be underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No. 234708. To confirm your policy underwriter, please see your Certificate of Insurance documents or contact us for more information.