Claims FAQs

 

We would like you to submit your claim as soon as your pet has been treated by your vet. However, you are required to submit a claim within 12 months of your vet's invoice date for the relevant accident, injury or illness treatment.

Yes, we can pay the vet directly as long as the treating veterinarian is happy to accept payment in this way. We are unable to direct any veterinarian to accept direct payment on your behalf. Your vet must complete and sign the Direct Payment Section on the claim form for this to happen.

As a responsible pet insurer and advocate of responsible pet ownership, Petplan wouldn't do anything to discourage our customers from getting their dog or cat treated when they are unwell or injured. It is for this reason that we do not have a 'no claims discount', as it may encourage people not to seek vet treatment for fear of losing their potential ‘no claims discount’.

If you choose not to vaccinate your pet that is your choice, but if the pet was to then get an illness for which a vaccine is available you would not be able to claim for the costs of the treatment as you have not taken all necessary precautions. If your pet is not vaccinated it will not affect you claiming for an unrelated illness.

Petplan is one of the only pet insurance providers that will cover the costs of treatment of a behavioural condition your vet has diagnosed.

1/3 Smolic Ct
Tullamarine, VIC
3043
Call us on 1300 738 225 Email us at media.enq@petplan.com.au
Petplan
1/3 Smolic Ct
Tullamarine, VIC 3043
Phone: 1300 738 225
Email: