What can you do if you are not happy with the outcome of your claim?
If you have any concerns about our products or services, or wish to dispute the outcome of a claim, we will do our best to work with you to resolve it.
Please contact our friendly Customer Service team on 1300 738 225.
If you are not satisfied, you can request the complaint be referred to The Internal Dispute Resolution (IDR) team for review: Petplan Internal Dispute Resolution (IDR)
1-3 Smolic Court
Tullamarine, Victoria 3043
Phone: 1300 738 225
Step 2: Lloyd's Australia Limited Policy Holder
If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should contact: Lloyd’s Australia Limited
Level 9, 1 O’Connell Street
Sydney, NSW 2000
Phone: (02) 8298 0783
Fax: (02) 8298 0788
Allianz Australia Insurance Ltd Policy Holder
If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should contact: Allianz Australia Insurance Ltd
Claims Technical Manager
GPO Box 9897
Melbourne, Victoria 3000
Fax: (03) 8615 8226
Step 3: The Australian Financial Complaints Authority: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria 3001
Phone: 1800 931 678
Have you got a Question?
Or would you like further information on our insurance policies?
Contact our friendly and knowledgeable team today on 1300 738 225
Petplan Australasia Pty Ltd ABN 64 069 468 542 AFSL No. 245663 is the sole Administrator of our policies.
Petplan® is a Registrered Trade Mark. Products sold under this Trade Mark in Australia are sold exclusively by Petplan Australasia Pty Ltd under license from Pet Plan Ltd.
The Insurer: MS Amlin Syndicate 2001 at Llyoyd’s One Lime Street, London EC3M 7 HA. Ms Amlin Syndicate 2001 at Llyod’s is managed by MS Amlin Underwriting Limited. Registered office The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AG. Registered in England Company No. 02323018. MS Amlin Underwriting Limited is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under reference number 204918.
Please consider the PDS before making a decision to purchase the product. This information does not take into account your objectives, financial situation or needs.
Policies purchased prior to 4 April 2017 may still be underwritten by Allianz Australia. To confirm your policy underwriter, please see your Certificate of Insurance documents or contact us for more information.
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1/3 Smolic Ct Tullamarine, VIC 3043
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