Pet Insurance Claims

At Petplan we do all we can to process your pet insurance claims quickly and fairly.  To make a claim, simply complete the relevant claim form, which you can download and print at your convenience.  It’s easy to claim with Petplan, however, if there is missing information on your claim form it can cause a delay. 

To make a claim, simply complete the claim form below which you can download and print at your convenience. If you would like some assistance with the claims procedure please refer to our guide How to Make a Claim Form.

To help us process your claim quickly, you can help by making sure the claim form has all sections completed, is signed by both you and your vet, all relevant itemised invoices are included, and if it is your first claim with Petplan, ask your vet to supply a full veterinary history and attach it to your claim.

Download A Claim Form

Claim by mail

Download our Pet Insurance Claim form
Download and complete your claim form, and take it to your vet to fill in and sign.
Attach original receipts with any supporting documents, and send to:
Petplan Australasia Pty Ltd
1-3 Smolic Crt, Tullamarine, Vic 3043
Email: claims@petplan.com.au
Fax : 03 9339 3377

Receive Your Claim
We’ll send you a letter on the outcome of your claim. Your successful claim will be paid from Petplan in a choice of three ways.

  1. Paid direct to your vet. *Please understand that we will not pay your vet unless it has been previously agreed with them to do so.
  2. Debited into your bank account that your monthly premium is direct debited from
  3. Debited into the bank account that is nominated on the claims form at time of submission
Pet Insurance Claim Checklist
To help us process your claim without delay, make sure you have completed these steps:
  • Make sure both your section and your vets section is fully completed and signed before submitting your claim.
  • Make sure you’ve included itemised receipts, as well as any vet consultations notes and other supporting documentation where relevant.
  • Check on your Certificate of Insurance that you are not claiming for items that are not claimable under your policy, these include, but not limited to: routine and preventative care, (teeth cleaning, worming, desexing and vaccinations), any illness that occurred within your waiting period and or were pre-existing conditions.
  • Please check your policy's excess amount before submitting the claim.
  • Keep copies of all of your claim documentation for your records.’

Contact Us
Petplan Australasia Pty Ltd
1-3 Smolic Crt, Tullamarine, Vic 3043
Phone : 1300 738 225
Email : claims@petplan.com.au
Fax : 03 9339 3377
Hours: Mon- Fri 8.30am to 5.00pm

 

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1/3 Smolic Ct
Tullamarine, VIC
3043
Call us on 1300 738 225 Email us at media.enq@petplan.com.au
Petplan
1/3 Smolic Ct
Tullamarine, VIC 3043
Phone: 1300 738 225
Email: