Make a claim

Make a pet insurance claim

At Petplan, we strive to process your pet insurance claims quickly and fairly. 

Follow these easy steps to make a claim: 

1. Choose the animal you want to make a pet insurance claim for   


2. Simply click to view the relevant interactive claim form, type in all information, and save it to your computer. 


3. Ensure you attach all itemised receipts, vet consultation notes and other relevant supporting documentation. You can take a photo with your mobile or scan your supporting documents.  If it is your first claim with Petplan, ask your vet to supply a full veterinary history and attach it to your claim. 


4. Email your completed claim form and supporting documents to 


If necessary, you can post your claim to: 
Petplan Australasia Pty Ltd 
1-3 Smolic Crt, Tullamarine 
VIC 3043 

Please note posted claims will take longer to process. 


Pet insurance claim checklist 

To help us process your claim quickly, make sure you have completed these steps: 
  • The claim form is fully completed. 
  • Include itemised receipts, vet consultation notes all other relevant supporting documentation. 
  • You should check your policy documents for any exclusions which may apply to your policy. You should also check for any routine care and preventative care which are not necessarily covered (including teeth cleaning, worming, desexing and vaccinations). All claims will be assessed in accordance with policy inclusions, exclusions and limitations including your waiting periods.
  • Check your policy’s excess amount. 
  • Keep all copies and documentation of your records. 




Processing and payment 

Once your claim is processed, you will receive an email to notify you of the outcome.  

If your claim is successful, you can be paid in a choice of three ways. 

  1. Credit into your bank account that your monthly premium is direct debited from. 

  1. Credit into the bank account nominated on the claims form at the time of submission. 

  1. Paid directly to your vet. Please note, we will not pay your vet unless it has been previously agreed with them to do so. 


Contact us 

If you have a question, our friendly claims team are here to help. 
Email:  or call us on 1300 738 225 between  
8.30 am – 5 pm, Monday to Friday. 


Have you got a Question?

Or would you like further information on our insurance policies?

Contact our friendly and knowledgeable team today on   1300 738 225


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