Make a claim

1. Choose the animal you want to make a pet insurance claim for   

3. Ensure you attach all itemised receipts, vet consultation notes and other relevant supporting documentation. You can take a photo with your mobile or scan your supporting documents.  If it is your first claim with Petplan, ask your vet to supply a full veterinary history and attach it to your claim. 

4. Email your completed claim form and supporting documents to claims@petplan.com.au 

• The claim form is fully completed. 
• Include itemised receipts, vet consultation notes all other relevant supporting documentation. 
• You should check your policy documents for any exclusions which may apply to your policy. You should also check for any routine care and preventative care which are not necessarily covered (including teeth cleaning, worming, desexing and vaccinations). All claims will be assessed in accordance with policy inclusions, exclusions and limitations including your waiting periods.
• Check your policy’s excess amount. 

• Keep all copies and documentation of your records. 

1. Credit into your bank account that your monthly premium is direct debited from. 

2. Credit into the bank account nominated on the claims form at the time of submission. 

3. Paid directly to your vet. Please note, we will not pay your vet unless it has been previously agreed with them to do so.