Make a pet insurance claim
At Petplan, we strive to process your pet insurance claims quickly and fairly.
Follow these easy steps to make a claim:
1. Choose the animal you want to make a pet insurance claim for
2. Simply click to view the relevant interactive claim form, type in all information, and save it to your computer.
3. Ensure you attach all itemised receipts, vet consultation notes and other relevant supporting documentation. You can take a photo with your mobile or scan your supporting documents. If it is your first claim with Petplan, ask your vet to supply a full veterinary history and attach it to your claim.
4. Email your completed claim form and supporting documents to firstname.lastname@example.org
If necessary, you can post your claim to:
Petplan Australasia Pty Ltd
1-3 Smolic , Tullamarine
Please note posted claims will take longer to process.
Once your claim is processed, you will receive an email to notify you of the outcome.
If your claim is successful, you can be paid in a choice of three ways.
Credit into your bank account that your monthly premium is direct debited from.
Credit into the bank account nominated on the claims form at the time of submission.
Paid directly to your vet. Please note, we will not pay your vet unless it has been previously agreed with them to do so.
If you have a question, our friendly claims team are here to help.
Email: email@example.com or call us on 1300 738 225 between
8.30 am – 5 pm, Monday to Friday.
Or would you like further information on our insurance policies?
Contact our friendly and knowledgeable team today on 1300 738 225