Policy Enquiries

To protect all parties concerned, we must have all cancellation requests in writing. This can be done by email.

You are able to cancel your policy at any time. Any policy that is cancelled during the 21 day cooling-off period will be refunded any premiums paid since the commencement of the cover.

Petplan provides peace of mind that your pet will have access to very best veterinary attention should an unexpected injury or illness happen, that you otherwise would not be able to budget for. Routine, preventative or elective care of your pet, such as vaccination, worming and de-sexing can be budgeted for. This is similar to how your car insurance generally does not cover routine service, tyre care or registration fees.

Petplan dog policies cover Third Party Liability damage up to $1million, $3million or $5million depending on your selected plan. Third Party Liability covers any injury or damage caused by an insured dog, that the owner may be liable for.

Yes, Petplan will cover your pet anywhere within Australia and for up to 90 days for all journeys in the period of insurance. This includes the duration of your holiday or business trip and any travel, in and between Australia and an agreed country and return journey home.

Yes, we cover for the treatment of paralysis tick treatment, and it is not limited to a set amount or number of incidents per year.

Yes, Petplan will cover physiotherapy when referred and endorsed by your vet and it is deemed necessary to treat an injury and/or illness. Other alternative treatments and therapies covered are Acupuncture, Homeopathy, Herbal Medicine, Chiropractic Manipulation, Osteopathy and Hydrotherapy for up to 10 sessions in total per period of insurance, up to the annual maximum benefit of your selected plan if they are to treat an injury or illness. 

Providing that the cancer is not a pre-existing condition, or an exclusion on your policy, we will cover the costs of the treatment of cancer such as chemotherapy. We do not cover the costs of transplant surgery or stem cell treatments.

We will cover illnesses for which a vaccine is available (i.e. kennel cough, parvo virus, herpes virus or lepto), providing your pet has been vaccinated and that the vaccination is current.

Yes, Petplan will cover the costs of hereditary and congenital disorders, providing the pet was not shown clinical signs of the condition prior to cover commencing or within the 21 day waiting period and it is not excluded in your policy documentation or certificate of Insurance.

Petplan has ‘Covered For Life®’ insurance for the life of your pet, provided the cover is renewed each year without a break. The number of times you can claim for the same illness is unlimited; enabling you to give your animal the very best in veterinary care regardless of how much it costs. However, the amount for which you can claim in any one year is capped on an annual basis to the maximum benefit amount stated in your policy and a fixed excess will apply to any claims made. On Petplan “Covered For Life®” pet insurance, the excess is payable per unrelated condition (illness), per policy year. Remember, with a “Covered For Life®” plan, you get what you pay for – a comprehensive pet insurance policy that will cover your pet’s conditions for life!

Petplan does not apply sub-limits for veterinary treatment of any illness or injury on any of our policies. However amounts paid under Death, or Alternative and Complementary Treatment benefits like Acupuncture, Homeopathy, Chiropractic Manipulation, Physiotherapy and Hydrotherapy, are subject to the maximum benefit of your selected plan.

No, insurance is for the unknown and unforeseen; no insurance company will provide cover for something that has already occurred prior to taking out cover. Any accident, injury or illness which has already happened or is showing clinical signs prior to commencement of cover, is classed as “pre-existing”. Any illnesses that occurs in the first 21 days of cover (Waiting Period), or any Pre-Existing Conditions are not covered. If your pet was injured or ill at any time before the commencement of your insurance, we will not cover any costs relating to that injury or illness. This applies regardless of whether or not we place any exclusions for the injury or illness in your Certificate of Insurance.