FAQs

Is there anything that you are unsure of? Here’s a selection of frequently asked questions that might be able to help you with your queries. If you can’t find what you are looking for, please do not hesitate to call our friendly Customer service officer at 1300 738 225 or email info@petplan.com.au

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Petplan Australasia Pty Ltd is the sole Administrator of the policies acting on behalf of the Insurer. Petplan® is a registered trade mark. Products sold under this trade mark in Australia are sold exclusively by Petplan under license from Pet Plan Ltd in England. The Insurer for the Petplan Australasia Pty Ltd Insurance Products is HDI Global Specialty SE -Australia (ABN 58 129 395 544, AFSL No. 458776). The advice on this website is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase the insurance policy, you should consider your personal circumstances and the relevant combined Financial Service Guide (FSG) and Product Disclosure Statement (PDS) available on this website.

Policies purchased prior to 4 April 2017 may still be underwritten by Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No. 234708. To confirm your policy underwriter, please see your Certificate of Insurance documents or contact us for more information.

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