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Request replacement policy documents

Have you lost or misplaced your policy documents? You can request more to be sent to you using the online form below.


Please enter at least one of these two fields: Phone/Mob or Email
Email
Mail
We suggest, the quickest way to receive your documents is via EMAIL
Ways to get in contact with us
 

 
Phone & email address Postal address Use the form above National Relay Service Users who don’t speak English
 

1300 738 225


info@petplan.com.au

Petcover Australia
1-3 Smolic Court
Tullamarine VIC 3043
Australia

If you have a question, feedback or complaints please use the form above.
 

Get started

NRS chat call users
Make an NRS Chat call
 
NRS captions call users
Make an NRS captions call
 
Voice relay users
Call 1300 555 727 and then ask for 1300 738 225
 
TTY relay users
Call 133677 and then ask for 1300 738 225
 

If you need an interpreter to talk to us, we will arrange one at the time of your call, via the Australian Governments Translating and Interpreting Service (TIS). Simply call us on 1300 738 225 and ask us for help in your preferred language.

     

SMS relay users
Call 0423 677 767

 
 
 
Dog & Cat Enquiries
Sales Hours
 

Mon – Fri 8:30am to 10.30pm (AEDT)

Sat 9.00am to 5.00pm (AEDT)

Sun 10.00am to 4.00pm (AEDT)

 
Equine Enquiries
Sales Hours
 

Mon – Fri 8:30am to 10.30pm (AEDT)

Sat 9.00am to 5.00pm (AEDT)

Sun 10.00am to 4.00pm (AEDT)

 
Customer Service, Claims, Accounts and Underwriting queries
 

Mon – Fri 8:30am to 5.00pm (AEDT)

Have you got a Question?

Or would you like further information on our insurance policies?

Contact our friendly and knowledgeable team today on   1300 738 225

 

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