If you have three or more pets (Dog or Cat) you may qualify for our Multi-Pet Discount of 10% off the cost of your insurance policies. Please contact us if you would like more information about the offer.
No, Petplan does not apply any breed specific illness exclusions. All of our exclusions are solely based on the health history of your pet prior to the date that your application is accepted (there is a 21 day waiting period on illnesses).
Your first payment will be taken immediately after policy and payment details are confirmed to us, as all Petplan policies are not valid until payment is received. If you choose to pay for your policy in monthly instalments, we require the first initial instalment to validate the policy, which is taken immediately on policy and payment detail confirmation.
If you have any questions regarding your payment details or you wish to change the date your payments are made on each month, please contact our Customer Service team on 1300 131 636.
Just as some dogs cost more to feed, some also cost more in veterinary care. We call these 'Select Breeds’.
The following dogs are considered 'Select Breeds': Bandog, Bavarian Mountain Hound, Bergamasco Shepherd Dog, Briard, Blood Hound, Boerboel, Beauceron, Bernese Mountain Dog, Boston Terrier, Bracco, All Bulldogs (i.e. English, American, Australian, Miniature, etc.), Bull Arab, Deerhound, Dogue de Bordeaux, Entlebucher Mountain Dog, Estrela Mountain Dog, Grand Blue De Gascoigne, Great Dane, Greater Swiss Mountain Dog, Hamiltonstovare, Hungarian Kuvasz, Irish Wolfhound, Komondor, Maremma Sheepdog, Leonberger, All Mastiff Breeds, Newfoundland, Old English Sheepdog, Polish Lowland Sheepdog, Pyrenean Mountain Dog, Rottweiler, Russian Black Terrier, Shar Pei, St Bernard or any crosses of these breeds.
*Please note, customers with various breeds need to provide the full vet history from the vet before we are able to insure them.
Whether you have a cat or dog insurance policy, you must take reasonable precautions to maintain your pet's health throughout the policy year and to prevent any illness, injury or loss. Therefore you must arrange and pay for your pet to have an annual dental examination and general check-up (including vaccinations) and follow any veterinary advice given by a vet in order to prevent oral disease. By continuing with these regular check-ups, this shows us that you have played your part in caring for your dog or cat, so we can play ours. If you fail to have a dental check and follow any veterinary advice given at the time it may affect a claim for a dental related condition.
Your details will be stored on our computer system to administer your policy. All data is handled in accordance with the Privacy Act. Due to the Privacy Act we can only discuss your policy details with you or person named on your policy, or person specified by you. We may share your details with other insurance companies, directly or through a number of databases. This allows us to check information you give us and also helps us prevent fraud.
Or would you like further information on our insurance policies?
Contact our friendly and knowledgeable team today on 1300 738 225