Allianz Policyholders

Petplan policies were previously underwritten by Allianz Australia Insurance. In April 2017 MS Amlin became Petplan's new underwriter.

Despite Allianz leaving the pet insurance market, they still honour selected Covered For Life policies of Petplan customers. 

This page contains information specifically related to policyholders with a Petplan policy underwritten by Allianz. 

Please refer to your certificate of insurance if you are unsure of who your policy is underwritten by.

Claims Procedure

The claims procedure remains the same for all Petplan policyholders. 

Please find all claims related information here.
 

Allianz FSG & PDS

There is a separate Financial Services Guide and Product Disclosure Statement for our Allianz policyholders.

Please find the Allianz FSG & PDS here. 
 

Complaints Procedure

This procedure outlines the steps taken to resolve complaints, specifically for Allianz policyholders.

What can you do if you are not happy with the outcome of your claim?

If you have any concerns about our products or services, or wish to dispute the outcome of a claim, we will do our best to work with you to resolve it.
Please contact our friendly Customer Service team on 1300 738 225.

Step 1:
If you are not satisfied, you can request the complaint be referred to The Internal Dispute Resolution (IDR) team for review:
Petplan Internal Dispute Resolution (IDR)
1-3 Smolic Court
Tullamarine, Victoria 3043
Phone: 1300 738 225
Email: idr@petplan.com.au

Step 2:
Allianz Australia Insurance Ltd Policy Holder
If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should contact:
Allianz Australia Insurance Ltd
Claims Technical Manager
GPO Box 9897
Melbourne, Victoria 3000
Fax: (03) 8615 8226
Email: claims_0386158226@allianz.com.au

Step 3:
If a decision is not made within 45 days of your complaint or you are not satisfied with our decision, you may take your complaint to the relevant independent External Dispute Resolution Scheme. We are a member of the Australian Financial Complaints Authority (“AFCA”) which reviews disputes, subject to its rules and guidelines. The contact details for AFCA are below:

Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria 3001
Phone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au