We are delighted to inform our customers that Petplan is now offering extended customer service centre hours to help you and your pet's needs. You can reach our customer service centre now during the following hours:
Mondays – Fridays
8:30am to 10.30pm (AESDT)
9.00am to 5.00pm (AESDT)
10.00am to 4.00pm (AESDT)
These extended hours will allow us to better assist our customers in Western Australia and across the country.
Please note that our claims and accounts team still operate during the usual business hours stated on our website.
Have you got a Question?
Or would you like further information on our insurance policies?
Contact our friendly and knowledgeable team today on 1300 738 225
Petplan Australasia Pty Ltd. All rights reserved. ABN 64 069 468 542 AFSL No. 245663
Petplan Australasia Pty Ltd is the sole Administrator of the policies acting on behalf of the Insurer. Petplan® is a registered trade mark. Products sold under this trade mark in Australia are sold exclusively by Petplan under license from Pet Plan Ltd in England. The Insurer for the Petplan Australasia Pty Ltd Insurance Products is HDI Global Specialty SE -Australia (ABN 58 129 395 544, AFSL No. 458776). The advice on this website is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase the insurance policy, you should consider your personal circumstances and the relevant combined Financial Service Guide (FSG) and Product Disclosure Statement (PDS) available on this website.
Policies purchased prior to 4 April 2017 may still be underwritten by Allianz Australia. To confirm your policy underwriter, please see your Certificate of Insurance documents or contact us for more information.