Date: 18/03/20

Supporting customers, partners and employees during COVID-19

Petplan is actively monitoring the situation of the COVID-19 pandemic to ensure we are ready to respond to the needs of our customers, their pets, our employees and our partners as the situation evolves.
We have taken several proactive steps to ensures your pets insurance service remain uninterrupted.
You may find some minor delays to our service levels during this period and we appreciate your patience during this time.
Should you wish to access our services online, please note the following:  
  • Claims
      To ensure fast claim processing for our mutual clients, please email all correspondence to - with their client code as the subject line.
      For more information please see
  • Introductory Policies 
      Continue to use for your needs, where our BDM team will be able to assist you. 
  • Sales & Quotes
      If you would like further information on our insurance policies, please contact our friendly and knowledgeable team at

As the situation moves forward and if there are any further changes to our service levels or different ways how we will operate we will keep you informed. 

On behalf of the team here at Petplan, we thank you for your continued support.
Doug Ford
Director, Petplan Australasia Pty Ltd

Have you got a Question?

Or would you like further information on our insurance policies?

Contact our friendly and knowledgeable team today on   1300 738 225


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